Training

1. “Resulted Sales”
Duration: 10 hours, 2 day
Type: theory with practical exercises
Maximum participants: 12

  • What are the stages of the resulted sales’ process?
  • Set-up of contact and methods of positioning
  • What is nonverbal communication and how it influences on the resulted sales
  • The efficient verbal forms of communication (samples)
  • The right identification of the Clients’ needs and benefits
  • Added value of the product – what do we really sell?
  • Consisting of the individual list of the sales tools
  • The profile of the ideal seller
  • Additional services as the possibility to increase the average bill – whom, how, when and why?
  • Powerful secrets in sales
  • Efficient proposal of price
  • The main prohibited phrases during the price proposal
  • Discounts and reductions – when it’s necessary and works
  • Revealing and consciousness of the competitive benefits of the selling product. Samples of the verbal forms proposals for sales of ancillary services. Price proposal: offering, budget increasing, the sales of the prices difference
  • Overcoming the Clients’ objections
    • Learning materials: yes
    Certificates: upon request

    2. “The Art of the Communication with Client”
    Duration:     10 hours, 2 day
    Type: theory with practical exercises
    Maximum participants: 12

  • Which factors are influenced on Client’s behavior?
  • Verbal and nonverbal communication (poses, gestures, speech)
  • Efficient communication with the Clients in different emotional conditions
  • Contacts set-up and the methods of the psychological influence
  • Who says more and why?
  • “You” – approach
  • Compliments and the common points
  • The efficient verbal forms of communication (samples)
  • The analysis of the own competences and the area of improvement
  • Negotiations techniques (samples, models of phases prepared to be used)
  • Analysis of the main mistakes in communication
    • Learning materials: yes
    Certificates: upon request

    3. “The Vaccine, Preventing Conflicts”
    Duration:     10 hours, 2 day
    Type: theory with practical exercises
    Maximum participants: 12

  • The stages of the overcoming the objections
  • Efficient verbal forms in replying
  • Model of the claims’ answering
  • Is a Client always right?
  • The rules and practice working under the claims (samples, models of phases prepared to be used)
  • The possibilities to prevent a conflict
  • Ending up of a difficult contact
  • An efficient management of own emotions and perception
  • Overcoming a stress
    • Learning materials: yes
    Certificates: upon request

    Price: we provide the written proposal for particular Client considering all peculiarities of the request, let us clarify some details, please call +38044 384 10 02/03 or mail gd@transaviagroup.com