Training
1. “Resulted Sales”
Duration: 10 hours, 2 day
Type: theory with practical exercises
Maximum participants: 12
What are the stages of the resulted sales’ process?
Set-up of contact and methods of positioning
What is nonverbal communication and how it influences on the resulted sales
The efficient verbal forms of communication (samples)
The right identification of the Clients’ needs and benefits
Added value of the product – what do we really sell?
Consisting of the individual list of the sales tools
The profile of the ideal seller
Additional services as the possibility to increase the average bill – whom,
how, when and why?
Powerful secrets in sales
Efficient proposal of price
The main prohibited phrases during the price proposal
Discounts and reductions – when it’s necessary and works
Revealing and consciousness of the competitive benefits of the selling product.
Samples of the verbal forms proposals for sales of ancillary services. Price proposal: offering,
budget increasing, the sales of the prices difference
Overcoming the Clients’ objections
Learning materials: yes
Certificates: upon request
2. “The Art of the Communication with Client”
Duration: 10 hours, 2 day
Type: theory with practical exercises
Maximum participants: 12
Which factors are influenced on Client’s behavior?
Verbal and nonverbal communication (poses, gestures, speech)
Efficient communication with the Clients in different emotional conditions
Contacts set-up and the methods of the psychological influence
Who says more and why?
“You” – approach
Compliments and the common points
The efficient verbal forms of communication (samples)
The analysis of the own competences and the area of improvement
Negotiations techniques (samples, models of phases prepared to be used)
Analysis of the main mistakes in communication
Learning materials: yes
Certificates: upon request
3. “The Vaccine, Preventing Conflicts”
Duration: 10 hours, 2 day
Type: theory with practical exercises
Maximum participants: 12
The stages of the overcoming the objections
Efficient verbal forms in replying
Model of the claims’ answering
Is a Client always right?
The rules and practice working under the claims (samples, models of phases
prepared to be used)
The possibilities to prevent a conflict
Ending up of a difficult contact
An efficient management of own emotions and perception
Overcoming a stress
Learning materials: yes
Certificates: upon request
Price: we provide the written proposal for particular Client considering all peculiarities
of the request, let us clarify some details, please call +38044 384 10 02/03
or mail gd@transaviagroup.com